Making time

Everything is poured, cut and finished by hand in small batches, so there is a short making time before an order leaves us. Orders ship within 2 to 5 business days.

Custom and event orders are scheduled individually and need more notice — please allow at least two weeks. Quinceañera and wedding dates book furthest ahead. See Custom Orders.

Where we ship

We currently ship within the United States only.

Shipping cost

Shipping is calculated at checkout from the weight of your order and where it is going, so you pay the real cost of postage rather than a padded flat fee. You will see the exact amount before you pay.

Orders are sent by USPS, and you will receive tracking by email once your parcel is on its way.

Local pickup

Local pickup is available in Los Angeles and is free. Choose it at checkout and we will message you to arrange a time once your order is ready. Pickup is by arrangement rather than a walk-in storefront.

If something arrives damaged

Candles and clay pieces are fragile, and occasionally a parcel is handled badly in transit. If your order arrives damaged, send us a photo within 7 days of delivery and we will replace it or refund it.

Please keep the packaging until the claim is settled — carriers often ask to see it.

Wrong or missing items

If something is missing, or isn’t what you ordered, contact us and we will fix it. That is on us, not on you.

Returns

All sales are final. We do not accept returns or exchanges.

Everything here is made by hand in small batches, and candles and soap are personal-use goods. Please read the description and check your scent and colour choices before ordering. If you are unsure about anything, message us first — we would much rather answer a question than have you receive something that isn’t what you pictured.

Custom orders

Custom and personalised orders are made specifically for you and are also final. Your quote and the details are confirmed with Linda before anything is made.

This does not affect damaged or incorrect orders

“No returns” means we cannot take something back because you changed your mind. If your order arrives damaged, or is not what you ordered, that is a different matter and we will put it right — see above.

Handmade means variation

No two pieces are identical. Colour, shape and finish vary slightly from one item to the next, and from the photographs on this site. That variation is a feature of handmade work, not a fault. If exact colour matching matters for your event, message us before ordering.

Questions this page doesn’t answer? Contact us.