Good to know
Frequently Asked Questions
Answers to what customers ask most. If yours isn’t here, get in touch.
Orders
How long until my order ships?
Orders are made in small batches, so there is a short making time before anything ships. Orders ship within 2 to 5 business days.
Can I change or cancel my order?
Get in touch as soon as you can. Once an order has been poured it cannot be changed, and all sales are final — so please check your scent and colour choices before ordering.
Do you take custom orders?
Yes — in your own colours and scents, for events of any size, with no minimum. Please allow at least two weeks. Pricing depends on quantity and design, and orders can be shipped or collected. See the Custom Orders page; enquiries go through Instagram DM.
Products
What scents and colors are available?
Candles come in eucalyptus, peony, vanilla and lavender, and in bean, white sage, lilac, brown, pink and baby blue. Twelve packs are made in a single scent and color per order.
Shipping & returns
Do you accept returns?
No — all sales are final, and we do not accept returns or exchanges. Everything is handmade in small batches. If your order arrives damaged or incorrect, that is a different matter and we will put it right.
Where do you ship?
We ship within the United States only.
What does shipping cost?
Shipping is calculated at checkout from the weight of your order and where it is going, so you pay the real cost of postage. Free local pickup is available in Los Angeles. See Shipping & Returns.
Something arrived broken. What now?
Candles and clay travel badly if a parcel is mishandled. Message us with a photo within 7 days of delivery and we will put it right. Full details on the Shipping & Returns page.